100,000+ Packages Delivered This Year!

FAQ's


How long does it take for an order to be processed?

Orders typically take up to 2 - 5 days to be processed before they are shipped – excluding weekends and holidays. You will receive an email confirming of your purchase with the tracking number when your order has been shipped out.

 

Do you ship internationally?

Yes, we ship worldwide.

 

Why my tracking number says NOT FOUND?

Tracking numbers can take up, to 2-3 days to start showing some updates, please wait 2-3 days before checking your order with the tracking number provided by us.

 

How long will it be before I receive my order?

The USA orders will be shipped via USPS. Shipping methods for international orders will vary based on the shipping address provided.

Our processing times are 2-5 days

Our delivery time to the United States: 10 - 15 business days 


Delivery time to International: 10 - 45 business days


an order takes 3 weeks on average to be delivered.

There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; delivery issue is the responsibility of the shipping company.

 

WHAT IS YOUR RETURN POLICY?

You may cancel or amend your order within 24 hours of purchase. We are committed to our customers and want you to be happy. We stand by our product and offer a 100% customer satisfaction guarantee.

Returning an item, please contact us for instructions. Please ensure that items are in original and unused condition. The refund may be refused if the item is sent back in any other condition

We strictly do not accept refunds based on delivery times as we ship from multiple fulfilment centres worldwide. 

 

How do I track my package?

You can check on the status of your order at any time by going to order lookup to check order status. you can also reach out to our customer support desk at support@acssentials.com to ask questions anytime.  

 

Can I make any change to order/shipping address?

We usually process orders on the same day they are placed.  if a change needs to be made to your order, please contact us at asap and we will do our best to accommodate that change, but we cannot make any promises.  

if the item(s) has/have already been shipped from our fulfillment center, we cannot make any changes to the order.  In that case, you can return the incorrect item to our corporate offices and we will swap it for the correct item.

 

I have a question that is not answered in this faq. How do I contact you?

please email us at support@acssentials.com and we'll respond as soon as we can :)